Privacy Policy

Information we may collect

When you visit or use the Naobet Casino website, we may handle information that identifies you, relates to your account or helps us operate the gaming service. The information collected depends on how you use the website, the services you request and the checks that may be required before certain activities can be completed.

Account and identity information

This may include your name, date of birth, residential details, contact details, login information and account preferences. We may also collect information you provide when you contact support, update your profile, set account controls or otherwise communicate with us.

Verification information

To help confirm identity, protect accounts and meet applicable legal or operational requirements, we may request verification documents or related information. This can include identity documents, evidence of address, information about the source or ownership of funds where appropriate, and records of checks carried out to prevent fraud, misuse or unauthorised access.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, game activity, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a transaction without necessarily receiving or storing complete payment card details.

Technical and usage information

When you use the website, we may collect information about your device, browser, operating system, internet connection, IP address, approximate location, pages visited, session activity and security events. We may also receive information through cookies and similar technologies, as explained below.

• Account information helps us create, maintain and secure your player account.
• Verification information helps us confirm identity, meet required checks and reduce fraud or other misuse.
• Payment and transaction records help us process requested activity, maintain accurate account records and resolve disputes.
• Technical information helps us operate the website, improve performance, detect security problems and provide support.
• Communication records help us answer questions, investigate issues and keep a record of important account interactions.

How we use information

We use personal information for purposes connected with providing and managing the Naobet Casino service. We aim to collect and use information that is relevant to those purposes and to handle it in a fair and secure way.

• To open, administer and maintain your account.
• To provide access to games, account features and other requested services.
• To process deposits, withdrawals and other account transactions.
• To complete identity, age, security and account verification checks.
• To prevent, identify and investigate fraud, money laundering, collusion, cheating, account takeover and other prohibited or unlawful activity.
• To comply with legal, regulatory, court or law-enforcement requirements that apply to the service.
• To respond to questions, provide customer support and resolve complaints or disputes.
• To monitor website performance, test features, fix technical problems and improve the user experience.
• To send service messages about your account, transactions, security or material changes to the website or this policy.
• To send marketing communications where permitted and where you have provided consent or another lawful basis applies.

We do not treat marketing as a condition of using the website. You can withdraw consent to marketing communications at any time. If you opt out, you may still receive essential service or security messages relating to your account, transactions or use of the website.

Sharing information

Information may be shared where reasonably necessary to provide the service, complete a transaction, carry out verification, protect the website or meet a legal obligation. This may include sharing relevant information with payment providers, identity and verification services, fraud-prevention providers, technology and hosting providers, customer support providers, professional advisers, auditors, insurers, legal authorities or other service providers working on our behalf.

Service providers are expected to handle information only for appropriate purposes and with suitable safeguards. We may also disclose information where necessary to protect the rights, safety, property or integrity of players, Naobet Casino, service providers or other people. We do not sell personal information as a general business practice.

Some service providers may operate in countries outside Australia. Where information is handled across borders, reasonable steps are taken to use suitable safeguards and to manage the information in accordance with applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you visit a website. Naobet Casino may use essential cookies to support login sessions, account security, navigation and core website functions. Other cookies or technologies may help us remember preferences, understand website use, measure performance, personalise content or support marketing activity where permitted.

You can manage, block or delete cookies through your browser settings. If you disable essential cookies, some parts of the website may not work properly or certain account features may be unavailable. Browser controls can vary, so you should review the settings and help information for the browser or device you use.

Security of information

We use reasonable technical, administrative and organisational measures designed to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, account security processes, monitoring, encryption or other protective technologies where appropriate. No website, online service or method of transmission can be guaranteed to be completely secure.

You are responsible for keeping your login details confidential and for using a secure device and connection where possible. If you believe that your account or personal information has been accessed without permission, contact us promptly so the matter can be reviewed and appropriate steps can be considered.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, reporting and record keeping. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical and legal limitations.

Your privacy rights and data requests

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. We will consider each request carefully and may need to verify your identity before providing information or making changes. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

• Access: you may ask for access to personal information held about you and, where appropriate, information about how it is used.
• Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: you may ask for your personal information to be deleted, subject to any legitimate need to retain records, including records that must be kept for a period required by law.
• Marketing consent: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option where one is provided or update available communication preferences.
• Explanation or review: you may ask us to review a concern about the way your information has been collected, used, shared or protected.

To exercise your access, correction or deletion rights, or to withdraw consent to marketing, email support@naobetcasino.online. Please describe your request clearly and include enough information for us to identify the relevant account. Do not send unnecessary sensitive information in your first message. We may ask for additional details or verification before acting on a request.

We aim to respond to privacy requests within a reasonable period. The time needed may depend on the complexity of the request, the information involved and any checks required. In some circumstances, a request may be refused, limited or delayed where permitted by applicable requirements, including where responding could affect the rights of another person, compromise security, interfere with fraud prevention or conflict with a record-keeping obligation. If this happens, we will provide a general explanation where appropriate.

Changes to this policy

This Privacy Policy may be updated when our services, technologies, information practices or legal requirements change. The updated version will be made available on the website. Players should review this page from time to time to understand the current approach to personal information. Continued use of the website after an update may be subject to the revised policy, to the extent permitted by applicable requirements.